Privacy Policy

Effective Date: 7/24/2026
Last Updated: 7/24/2026

Distinctive Design Remodeling, Inc. (“Distinctive Design Remodeling,” “DDR,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a consultation or quote, communicate with our team, submit information through one of our forms, or participate in our text-messaging program.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone or mobile number
• Mailing address or ZIP code
• Information about your home or proposed remodeling project
• Requested service type
• Preferred appointment dates and times
• Information about how you heard about us
• Communications you send to our team
• Text-message consent and opt-out records
• Other information you choose to provide

We may also automatically collect limited information when you visit our website, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website
• Website interactions
• Cookie and analytics information

How We Use Your Information

We may use the information we collect to:

• Respond to consultation, estimate, or quote requests
• Contact you regarding a remodeling project
• Schedule and confirm appointments
• Provide customer service and project-related communications
• Send appointment reminders and account notifications
• Provide information about our remodeling services
• Send marketing or promotional communications when you have provided the appropriate consent
• Maintain records of customer communications and consent
• Operate, maintain, and improve our website
• Measure the effectiveness of our advertising and marketing
• Detect fraud, abuse, or security incidents
• Comply with legal, regulatory, and contractual requirements
• Protect the rights, property, and safety of our company, customers, employees, and others

Cookies and Website Analytics

Our website may use cookies, pixels, analytics technologies, and similar tools to understand how visitors use our website and to improve website performance.

These technologies may collect information such as pages visited, time spent on the website, referring pages, browser type, device information, and general geographic location.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of portions of the website.

How We Share Information

We do not sell or rent your personal information.

We may disclose personal information to service providers that perform services on our behalf, including website hosting, customer relationship management, communications, analytics, advertising, payment processing, scheduling, information technology, and business operations.

These providers may only use information as necessary to perform services for Distinctive Design Remodeling and are not authorized to use the information for their own independent marketing purposes.

We may also disclose information:

• When required by law, court order, subpoena, or legal process
• To protect our legal rights or prevent fraud
• To investigate suspected unlawful activity
• In connection with a merger, acquisition, financing, sale, or transfer of some or all of our business assets
• With your direction or consent

Any transfer involving the business will remain subject to applicable privacy obligations.

SMS and Text-Message Communications

When you voluntarily provide your mobile telephone number and separately consent to receive text messages, Distinctive Design Remodeling may send you messages related to the categories for which you provided consent.

Messages may include:

• Responses to customer questions
• Appointment confirmations and reminders
• Consultation updates
• Account notifications
• Project-related communications
• Service information
• Marketing or promotional messages

Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message. After submitting an opt-out request, you may receive a final message confirming that you have been unsubscribed.

For assistance, reply HELP or contact us using the information provided at the bottom of this Privacy Policy.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Distinctive Design Remodeling.

Not consenting to marketing text messages will not prevent you from requesting a quote, consultation, or remodeling services.

Mobile Information and Consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Any other provisions in this Privacy Policy discussing the sharing of information exclude text-messaging originator opt-in data and consent. Text-messaging opt-in data and consent will not be shared with any third parties, except service providers that assist us in operating and delivering our messaging program.

Those service providers are permitted to process the information only as necessary to provide messaging services on our behalf and may not use it for their own marketing or promotional purposes.

Your SMS consent applies only to Distinctive Design Remodeling and will not be sold, rented, transferred, or provided to another business for its independent marketing purposes.

SMS consent checkboxes on our website are optional and are not preselected. The purposes selected during the registration process should also match the purposes stated in the website form and campaign submission.

Email Communications

When you provide your email address, we may use it to respond to requests, send appointment information, provide project-related communications, or send marketing information when permitted.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the email.

Unsubscribing from promotional emails may not stop necessary transactional or project-related communications.

Advertising and Analytics Providers

We may use advertising and analytics providers to measure website traffic, understand how visitors interact with our website, and evaluate the performance of advertising campaigns.

These providers may use cookies, pixels, or similar technologies to collect limited information about your interaction with our website.

We do not authorize advertising or analytics providers to use your mobile telephone number or SMS opt-in consent for their own marketing purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when transmitting information electronically.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to your inquiry
• Provide requested services
• Maintain customer and project records
• Document communication and consent preferences
• Comply with legal and accounting obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

Text-message consent and opt-out records may be retained as evidence of your communication preferences and our compliance obligations.

Your Privacy Choices

Depending on applicable law, you may request that we:

• • Provide information about personal information we maintain about you
  • Correct inaccurate information
  • Delete certain personal information
  • Stop sending marketing emails
  • Stop sending text messages
  • Update your communication preferences

To stop text messages, reply STOP to any message.

To request another privacy-related action, contact us using the information below. We may need to verify your identity before completing certain requests.

Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing information to them.

Children’s Privacy

Our website and services are intended for homeowners and adults seeking remodeling services. They are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Distinctive Design Remodeling, Inc.
1050 Enterprise Drive Suite 100,
Lexington, Kentucky 40510.
Phone: (859) 223-0539
Email: office@ddrlexky.com
Website: distinctivedesignremodelinginc.com